Throughout my blog I discussed and researched the topics of public speaking, emotional intelligence and team work. For me, using blogging as a form of learning I found to be exciting and a great way of learning. I found that each week I gained more confidence both in my writing and in using the program.

I thought it was great having a number of topics to choose from. This gave me the ability to research and gain knowledge on concepts that most interested me. However, I also got to gain knowledge on all concepts through reading other students blogs.

The only challenges I incurred in completing this assessment was because of mother nature! Due to living in the Mackay region, which was one of the affected area of Tropical Cyclone Debbie, I lost internet for two weeks. Luckily, my workplace did not loose internet. Therefore, I was still able to post my blogs by the due dates.

Over the past couple of weeks my skills with using word press have been continuously improving. If i were to do this task again, I would really like to use the program to the potential it has; including layouts, videos, image slideshows, and many other features on offer. I would also take the time to research more material and media for each topic.



Why work in a team?

There are a number of advantages for working in a team; productivity, shared ideas, account for weak areas and improve relationships, just to name a few.

For a team to be successful, there are four main factors they should try to achieve; morale, internal harmony, adaption to changes and acceptance of responsibility (Genere, Gill, Lawson, & Lewis, 2015, pp. 157-158).

  • Morale is defined as the level of shared enthusiasm and confidence within a group. Even id morale is high, conflicts can arise.
  • Managing conflict and creating internal harmony is mostly the responsibility of the team leader, but it is important for all members to play a part in achieving this.
  • To adapt is to change in order to fit a situation better. When this occurs, the effects of the change must be assessed and a decision to be made about whether a response is necessary, and what will that response be.
  • The last factor is acceptance of responsibility. This includes responsibility for your own contribution, responsibility for morale, and responsibility for team results .

The team leader plays a major role in achieving these four factors. They must be available and effectively coordinate, support, manage conflict and communicate with their team. This can only be done if the team leader has confidence in their team (Mantsch et al, 2012).



Belcher, L. (2017). The advantages of group work & teamwork. Retreived from

Cenere, P., Gill, R., Lawson, C., & Lewis, M. (2015). Communication skills for business professionals. Melbourne, Vic: Cambridge University Press.

Mantsch, M., Gavin, Diane, Barclay, Kathleen, & Masullo, Miriam. (2012). Leaders’ influence on the success of computer support teams: a correlational study. ProQuest Dissertations and Theses.

Emotional Intelligence

Emotional intelligence is defined as recognising your own emotional input, and the emotions of others, in interpreting a situation (Genere, Gill, Lawson, & Lewis, 2015, p. 207). It is a hard skill to master, a form of intelligence where you have to think about emotions, and emotions help you think. It is said to not only make us happier, it makes us able to motivate ourselves, manage stress and resolve conflict with others.

Segal, Smith, and Shubin (2017) state that emotional intelligence is commonly defined by four attributes; self awareness, self management, social awareness, and relationship management.

Self awareness is the ability to recognise your own emotions and how they affect your thoughts and behaviour (Segal, Smith & Shubin, 2017). This includes knowing your own strengths and weaknesses, and having self-confidence.

Secondly, self management is the ability to be able to control impulsive feelings and behaviours, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances (Segal, Smith & Shubin, 2017).

Social awareness is defined as the ability to understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognise the power dynamics in a group or organisation (Segal, Smith & Shubin, 2017).

Lastly, relationship management is when you know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict (Segal, Smith & Shubin, 2017).

If you would like to read more on Emotional Intelligence, I recommend reading the rest of Segal, Smith & Shubin article. The link to this article is in the reference below. Please also use the list of “Other Interesting Links” located under the reference list.



Cenere, P., Gill, R., Lawson, C., & Lewis, M. (2015). Communication skills for business professionals. Melbourne, Vic: Cambridge University Press.

Segal, J., Smith, M. & Shubin, J. (2017). Improving emotional intelligence. Retrieved from


Other Interesting Links

International Coach Federation Blog:

Pyshology Today:

What makes a good public speaker?


Snakes? Fine. Flying? No problem. Public speaking? Yikes!

Public speaking is an acquired skill which is developed over time through lots of practice (Cenere, Gill, Lawson & Lewis, 2015).  To improve and develop public speaking skills it is essential to first plan, deliver and evaluate oral presentations. This can be achieved by following the communication planning process:

  1. Situation analysis
  2. Aims/goals and objectives
  3. Target publics
  4. Key messages
  5. Strategies and tactics
  6. Implementation and time management
  7. Budget
  8. Evaluation


Effective public speaker also have a great understanding of their audience. North (2017) states that before beginning to creating the message/speech, the speaker must learn as much as they can about the listeners. This well help them not only determine the choice of words and level of information, but also to structure the speakers delivery and motivate the audience.

A good public speaker also pays attention to nonverbal communication and body language, both their own and the audiences. Oral presentations consist of three main components: words spoken, tone of voice and non-verbal communications. Non-verbal communication and body language can have as much if not more of an impact on the messages audiences receive (Cenere,et al., 2015). Also, Nonverbal cues can convey an unintended message to the audience (North 2017). Effective nonverbal communication includes:

  • Proper attire
  • Good posture
  • Natural gestures
  • Purposeful movement
  • Appropriate eye contact
  • Energy and enthusiasm



Cenere, P., Gill, R., Lawson, C., & Lewis, M. (2015). Communication skills for business professionals. Melbourne, Vic: Cambridge University Press.

North. (2017). Mastering the basics of communication. Harvard University. Retrieved from

First blog post

My name is Jessie and I am in my third and final year of my Bachelor of Accounting. I currently work full time in a local accounting firm in Mackay to gain experience while studying full time. This is the first semester of my degree that I will be studying four subjects while working full time. I am looking forward to the challenge, but it is also very daunting at the same time.

This subject, ‘Communication in Professional Contexts’ is an introduction to elementary professional communication concepts. The key concepts to obtain from this course include; general communication concepts, relationship between communication and technology in professional contexts, and ethical use and dissemination of information in a professional context.

As I work in a professional environment, I hope that this course will improve my communications skills which will also hopefully help me with my current job and my career as an accountant.

There are three major due dates for this subject:

  • Assessment 1 – Essay or Video Script: 21st April 2017
  • Assessment 2 – Communication Blog: 19th May 2017
  • Assessment 3 – Group Report: 5th June 2017